Jagex support confirms an issue with logging into Old School RuneScape Mobile | Update News

New updates are added at the bottom of this story…

The original story (published December 9, 2021) is as follows:

Old School RuneScape is one of the most popular MMORPGs available for both PC and mobile devices. Developed and published by Jagex, the video game came to mobile in 2018 and has a larger player base than Runescape.

It includes all the core gameplay mechanics from the original game as well as new features such as God Wars Dungeon. The action takes place in a fictional place called Gielinor.


Not surprisingly, the frequent updates to the game cause some bugs and glitches that sometimes make the game unplayable and ruin the experience. Now Old School Runescape players are to complain (1,2,3,4,5,6,7,8.9,10) that they can’t log in, and some say the game crashes.

Many say they are automatically logged out every few minutes. Players suggest that the problem appeared after the last update. General solutions like clearing data and reinstalling the game don’t help either.

In most cases, users are kicked when they teleport to another location. Old School Runescape players are frustrated with the developers as they have been unable to log into the game for a long time.

Old-School-Runescape-Mobile-login failure issues

There is an issue on my mobile device that is kicking my account out of my account. It doesn’t log out, it gets kicked to the OSRS home screen and the account stays logged in. This happens when I teleport, create implied jars, trigger a hellaxe, or just be idle. @JagexSupport

@JagexSupport hi, there seems to be something wrong with the mobile. Every time I log in it takes about 3 seconds and then immediately goes back to the login screen. It only started happening today after 3 hours of maintenance? I tried redownloading the app but it’s the same.

Fortunately, Jagex support said they are aware of the Old School RuneScape login issues and have said that it is currently being investigated. They have also suggested users to play the game on PC in the meantime as there is no ETA on when the patch will be released.

Hi! We are currently aware of the issue you described and are currently working on a solution to this issue. In the meantime, use the PC client to troubleshoot. Thank you! – Pixel mod

We hope they find the root cause of the problem and release a patch as soon as possible. Rest assured, we’ll update this article as the developers fix the issue, so keep checking back here for more information.

Update 1 (December 10, 2021)

IST 11:35: Reports now say that Old School RuneScape Mobile is finally back online.

The @OldSchoolRS game worlds are now online again!

Update 2 (July 26, 2022)

IST 19:33: A recent update to the Old School RuneScape mobile client caused the login issue to reappear (1, 2). The Jagex team is out working on a fix.

Update 3 (November 22, 2022)

IST 14:25: Numerous reports point to RuneScape servers crashing. The problem is that players cannot log into their accounts.

@RuneScape no response from the login server and I was on but unable to make GE bids before logging out

I killed the archglacor. DC and you can’t log back in, the streak is gone? @RuneScape @JagexSupport Account name: eerste1

Both RuneScape and Old School RuneScape versions are affected.

I just fought the final boss in Legend’s Quest and then the #osrs servers went down lol

@JagexSupport login servers fail for both rs3 and osrs

Fortunately, the development team is already aware of the problem. However, there is still no ETA to get things back to normal again.


IST 20:44: OSRS Support has released a new status update regarding an issue where players are unable to log in:

We believe that within the next hour we will be able to better determine when Old School RuneScape services can be expected to return.

While our news pages remain unavailable, we will continue to provide updates through our social media channels where possible. (Source)

Update 4 (November 23, 2022)

IST 11:00 AM: Many OSRS players have encountered various errors when trying to load their game config due to server issues. However, these issues were later confirmed and resolved by the developers.

Old fashioned runescape

IST12:02:00: The Old School RuneScape team recently announced on Twitter that their servers are up and running again. So players should now be able to log into the game without any issues.


The team has also shared a list of services that will be temporarily unavailable.

Note: The following services will only be available today:

▪️ All UK game worlds
▪️ Survey System
▪️ HiScores for Iron, Hardcore Iron and Deadman accounts
▪️ Account appeal system

Note: We have more stories like this in our dedicated Games section, so be sure to follow them as well.

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